Knowledge Discovery & Intelligence – ChordianAI

The Knowledge Challenge

Organizations struggle with knowledge management:

• Critical expertise locked in individuals' heads

• Siloed information across departments and systems

• No visibility into what the organization collectively knows

• Lost productivity when experts leave

• Innovation constrained by lack of idea sharing

ChordianAI's Knowledge Discovery Solution

Automated Knowledge Graph:

Build a living map of your organization's knowledge:

• Entities: People, projects, customers, products, technologies, concepts

• Relationships: Who knows what, which projects are related, customer networks

• Evolution: Track how knowledge changes over time

• Context: Understand why decisions were made and what alternatives were considered

Expert Discovery

Find the right person for any question.

Expertise Mapping:

• Automatic skill identification from work artifacts

• Proficiency levels based on depth and recency

• Collaboration patterns and team fit

• Learning trajectory and emerging skills

Expert Ranking:

• Content contribution (documentation, code, solutions)

• Peer recognition (mentions, questions answered)

• Project involvement and leadership

• Problem-solving success rate

Institutional Knowledge Preservation

Capture critical knowledge before it's lost.

Knowledge at Risk:

• Identify experts planning to leave or change roles

• Extract knowledge through structured interviews

• Create decision histories with rationale

• Preserve context for major decisions

Succession Planning:

• Map knowledge dependencies on key individuals

• Identify single points of failure

• Plan knowledge transfer timelines

• Ensure business continuity

Decision Intelligence

Make better decisions with complete context.

Decision History:

• Catalog major decisions with full context

• Link to supporting analysis and data

• Track outcomes and actual vs expected results

• Capture dissenting opinions and alternatives

Innovation Intelligence

Accelerate innovation by connecting ideas and people.

Idea Discovery:

• Identify emerging themes across the organization

• Connect related ideas from different teams

• Surface relevant prior art and existing solutions

• Find potential collaborators with complementary skills

Customer Intelligence

Understand customers deeply through aggregated insights.

Customer Knowledge Graph:

• Decision makers and influencers

• Organizational structure and reporting lines

• Technology stack and infrastructure

• Business priorities and challenges

• Relationship history and engagement patterns

Results:

Knowledge discovery with ChordianAI delivers:

• 15 hours/week saved per expert in consultation time

• 50% reduction in onboarding time

• 20% reduction in repeated mistakes

• 18% increase in win rate from better client knowledge